FAQ:

System Requirements

What are the requirements to run Cool Toolbars products?
Cool Toolbars products requires the following minimum system requirements to run:

  • Microsoft Windows 98/ME/NT/2000/XP
  • Microsoft Internet Explorer version 5 or higher

Does Cool work with other browsers?
At this time Cool Toolbars products is only available for Microsoft Internet Explorer Version 5 or higher.

Installation

I have installed the toolbar, why can't I see it?
You probably have your the toolbar not open. Follow these steps:

Go to View > Toolbars > The toolbar you wish to enable.

If you have tried that and I still can't see it, try disabling your toolbar and re-opening it by following the steps listed above.

If you are using IE 6 and you are experiencing trouble downloading the Toolbar, please make sure the following item is enabled in your browser: Tools > Internet Options > Advanced > Enable third party browser extensions.

How do I uninstall Cool Toolbars products?
In order to uninstallr, please follow these steps:

  1. Select Start > Settings > Control Panel
  2. Select Add/Remove Programs
  3. Select the Cool Toolbars product and click Remove ( this will remove 100% of the toolbar)

How do I know I am using the latest version of the Toolbars?
Cool Toolbar products automatically updates themselfs. So you never need to download another version - you can always be sure that you are using the latest release.

I can see the toolbar in my browser. Why does it not work?
If you are using IE5.0 and have other toolbars already installed on your machine you will not be able to use Cool Toolbar products. If you would like to use the toolbars we suggest upgrading your Internet Browser to the latest version so that it is able to support multiple toolbars.

In order to check what version of Internet Explorer you are using please follow these steps:

  1. Click Help in your browser
  2. Select About Internet Explorer
  3. You will be able to see the version number in the pop up box that appears

Privacy

What is the Cool Toolbars privacy policy?
The Cool Toolbars team does not collect personally identifiable information regarding your Internet searches or any personal information about individual users.

Bugs, Comments and Feedback
We want to hear from you. If you have any suggestions or problems with a Cool Toolbars Toolbar, click here. Remember to include your operating system, browser version and a description of the problem.

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